As the primary SharePoint Administrator, I have designed the system from scratch, developed new policies and procedures, defined system use-cases and proposed strategic adoption of the system. I have also worked on several key organisational projects as a Business Analyst (BA).
Tasks
System administration
Application development
Design and implementation of business solutions
change management
Core skills
systems thinking and technical capabilities
communication and stakeholder engagement
innovation and strategic thinking
Complex problem solving
Projects
New organisational sharepoint strategy
hr recruitment portal design in power apps
design of corporate sharepoint
Team Leader
SRO Victoria | 2020 – 2023
As the leader of a team of learning experts, my role was to mentor and inspire, encourage and support my staff to achieve awesome results. We completed many significant achievements and I was very proud to have this opportunity.
Tasks
LEAD A TEAM OF HIGHLY SPECIALISED STAFF, ENHANCING THEIR SKILLS
MONITOR THE CHANGING ENVIRONMENT AND PROVIDE INNOVATIVE RECOMMENDATIONS
PROVIDE SUPPORT TO MY TEAM AND ENABLE THEM TO DO THEIR BEST WORK
Core skills
LEADERSHIP, GUIDANCE AND DELEGATION
COMMUNICATION, MENTORING AND FEEDBACK
STRATEGIC PLANNING AND GOAL SETTING
ORGANISATION AND TIME MANAGEMENT
Projects
L&D COMPETENCY MATRIX
NEW ORGANISATIONAL LEARNING STRATEGY
REPORTING REFORM FOR OUR LEARNING MANAGEMENT SYSTEM
DEVELOPED NEW BRANCH SCOPE DOCUMENTS TO INCREASE FOCUS ON GOALS
Learning Specialist
SRO Victoria | 2020 – 2023
As a learning specialist, I was responsible for the proactive development of learning programs for all staff at the SRO, ensuring all learning needs are established and then met with appropriate learning solutions.
Tasks
DEVELOP TECHNICAL LEARNING PROGRAMS AND SOLUTIONS
ELEARNING DESIGN AND DEVELOPMENT, GRAPHIC DESIGN AND DIGITAL ASSET CREATION
WORK WITH CORPORATE STAKEHOLDERS TO DETERMINE THE ROOT CAUSE OF PROBLEMS
MANAGE PRIORITIES AND PROJECTS TO ENSURE ALL GOALS ARE ACHIEVED
Core skills
LEARNING AND DEVELOPMENT THEORY AND TECHNICAL SKILLS
ELEARNING AND DIGITAL MEDIA DEVELOPMENT
ENGAGING AND INFLUENCING STAKEHOLDERS
PROJECT MANAGEMENT AND PRIORITISATION
Projects
NEW LEARNING EXPERIENCE PLATFORM
WORKING FROM HOME PROCESS DEVELOPMENT
IN THE LOOP PODCAST
M365 AND EXCHANGE MIGRATION PROJECT
Customer Education Consultant
SRO Victoria | 2014 – 2020
As a senior customer education consultant, I was responsible for planning, developing and delivering customer facing technical learning experiences. This included in person seminars and virtual programs.
Tasks
DESIGN AND DEVELOP technical RESOURCES, PRESENTATIONS AND PRINT MATERIALS
CONDUCT TRAINING NEEDS ANALYSIS USING VARIOUS METHODS
FACILITATE IN PERSON AND VIRTUAL TRAINING SESSIONS
DEVELOP DIGITAL MEDIA ASSETS, VIDEOS, DECISION TOOLS AND ELEARNING
Core skills
PRESENTATION AND FACILITATION OF TRAINING
communication and stakeholder management
TAX TECHNICAL KNOWLEDGE AND ABILITY TO INTERPRET LEGISLATION
PLANNING AND EVALUATION OF COMPLEX LEARNING PROGRAMS
