Experience

Select each tab to learn more about my work history

  • SharePoint Administrator
  • Team Leader
  • Learning Specialist
  • Customer Education Consultant
SharePoint Administrator

SharePoint Administrator

SRO Victoria | 2023 - Current

As the primary SharePoint Administrator, I have designed the system from scratch, developed new policies and procedures, defined system use-cases and proposed strategic adoption of the system. I have also worked on several key organisational projects as a Business Analyst (BA).

Tasks

SYSTEM ADMINISTRATION

APPLICATION DEVELOPMENT

DESIGN AND IMPLEMENTATION OF BUSINESS SOLUTIONS

Core skills

SYSTEMS THINKING AND TECHNICAL CAPABILITIES

COMMUNICATION AND STAKEHOLDER ENGAGEMENT

INNOVATION AND STRATEGIC THINKING

Projects

NEW ORGANISATIONAL SHAREPOINT STRATEGY

HR RECRUITMENT PORTAL IN POWER APPS

DESIGN OF CORPORATE SHAREPOINT

Team Leader

Team leader

SRO Victoria | 2020 - 2023

As the leader of a team of learning experts, my role was to mentor and inspire, encourage and support my staff to achieve awesome results. We completed many significant achievements and I was very proud to have this opportunity.

Tasks

LEAD A TEAM OF HIGHLY SPECIALISED STAFF, ENHANCING THEIR SKILLS

MONITOR THE CHANGING ENVIRONMENT AND PROVIDE INNOVATIVE RECOMMENDATIONS

PROVIDE SUPPORT TO MY TEAM AND ENABLE THEM TO DO THEIR BEST WORK

Core skills

LEADERSHIP, GUIDANCE AND DELEGATION

COMMUNICATION, MENTORING AND FEEDBACK

STRATEGIC PLANNING AND GOAL SETTING

ORGANISATION AND TIME MANAGEMENT

Projects

L&D COMPETENCY MATRIX

NEW ORGANISATIONAL LEARNING STRATEGY

REPORTING REFORM FOR OUR LEARNING MANAGEMENT SYSTEM

DEVELOPED NEW BRANCH SCOPE DOCUMENTS TO INCREASE FOCUS ON GOALS

Learning Specialist

Learning specialist

SRO Victoria | 2020 - 2023

As a learning specialist, I was responsible for the proactive development of learning programs for all staff at the SRO, ensuring all learning needs are established and then met with appropriate learning solutions.

Tasks

DEVELOP TECHNICAL LEARNING PROGRAMS AND SOLUTIONS

ELEARNING DESIGN AND DEVELOPMENT, GRAPHIC DESIGN AND DIGITAL ASSET CREATION

WORK WITH CORPORATE STAKEHOLDERS TO DETERMINE THE ROOT CAUSE OF PROBLEMS

MANAGE PRIORITIES AND PROJECTS TO ENSURE ALL GOALS ARE ACHIEVED

Core skills

LEARNING AND DEVELOPMENT THEORY AND TECHNICAL SKILLS

ELEARNING AND DIGITAL MEDIA DEVELOPMENT

ENGAGING AND INFLUENCING STAKEHOLDERS

PROJECT MANAGEMENT AND PRIORITISATION

Projects

NEW LEARNING EXPERIENCE PLATFORM

WORKING FROM HOME PROCESS DEVELOPMENT

IN THE LOOP PODCAST

M365 AND EXCHANGE MIGRATION PROJECT

Customer Education Consultant

Customer Education Consultant

SRO Victoria | 2014 - 2020

As a senior customer education consultant, I was responsible for planning, developing and delivering customer facing technical learning experiences. This included in person seminars and virtual programs.

Tasks

DESIGN AND DEVELOP APPROPRIATE RESOURCES, PRESENTATIONS AND PRINT MATERIALS

CONDUCT TRAINING NEEDS ANALYSIS USING VARIOUS METHODS

FACILITATE IN PERSON AND VIRTUAL TRAINING SESSIONS

DEVELOP DIGITAL MEDIA ASSETS, VIDEOS, DECISION TOOLS AND ELEARNING

Core skills

PRESENTATION AND FACILITATION OF TRAINING

COMMUNICATION AND STAKEHOLDER MANAGEMENT

TAX TECHNICAL KNOWLEDGE AND ABILITY TO INTERPRET LEGISLATION

PLANNING AND EVALUATION OF COMPLEX LEARNING PROGRAMS

Projects

FIRST HOME BUYERS SEMINAR SERIES

LAND TAX DECISION TOOL CONCEPT AND DEVELOPMENT

HOT TOPICS EXPLAINER VIDEOS FOR SRO WEBSITE

WEBINAR DEVELOPMENT PROGRAM

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